Frequently Asked Questions

WHEN WILL I RECEIVE MY ORDER?

Our current production time is 5-10 business days and we ship your order as soon as it’s ready. We can’t guarantee when you will receive your order, once the package is in the hands of the postal service, it’s out of our control. You can select your shipping method upon check out. You will receive an email with tracking information. I suggest ordering at least 2 weeks before your items are needed.

ESTIMATED DELIVERY TIMES

USPS Priority Mail has an estimated transit time of 2-5 business days. USPS Regular Mail has an estimated transit time of 2-10 business days. Please, note that these times are after you received your shipping notification. Carrier may experience delays during the Holidays. Shipping is only available within the US.

COVID-19 SHIPPING UPDATES

Due to the unpredictable situation with COVID-19 there are delivery delays announced and expected. The shipping companies cannot guarantee at this time when exactly your order will be delivered. Once your package is out of our hands, it is absolutely out of our control. Please, allow additional time for delivery. We are all is this together ♥

RUSH ORDERS

If you require rush processing, please add to your order and pay $10 rush processing fee to expedite processing.

WHAT IF MY ORDER ARRIVES BROKEN?

We wrap our items as best as we can to ensure a safe delivery. Once that package has left our hands it is out of our control. However, we understand things happen. If your glass or mug arrives broken, send us a message immediately with the picture of the mug and we will send you a replacement right away.

CARE INSTRUCTIONS

DRINKWARE: Hand wash only. Do not scrub or soak in water. Do not try to peel vinyl off. Not dishwasher/ microwave safe.

RHINESTONE BRUSHES: Avoid getting the ferrule and handle wet as much as possible. Use lukewarm water and your preferred brush cleanser. We recommend gentle face wash soap or baby shampoo and a cleansing glove, palette or the palm of your hand. Once the water appears clear, place your brush at on a clean towel at an angle with bristle side down and allow brush to air dry. This will help prevent any water to drip to the ferrule and handle.

APPAREL: Turn item inside out and machine wash cold in gentle cycle. Air dry only. Iron is not recommended.

RHINESTONE ON APPAREAL: Turn item inside out and machine wash cold in gentle cycle. Air dry only. Do not Iron.

SOCKS: Turn inside out and hand wash or machine wash cold in gentle cycle. Air dry only. Do not iron. Do not try to peel vinyl.

EYE MASKS: Hand wash before use. Spot clean or hand wash cold and air dry only. Do not iron.

FACE MASK: Hand wash for best results. Air dry only. Do not iron.

RHINESTONE FACE MASK: Hand wash for best results. Air dry only. Do not iron.

BABY ELEPHANT: Spot clean or hand wash cold for best results. Air dry only.

PILLOW COVERS: Spot clean or hand wash cold for best results. For machine wash turn item inside out and wash cold in gentle cycle. Air dry only. Do not iron.